Please use this identifier to cite or link to this item: https://repositorio.uti.edu.ec//handle/123456789/3165
Title: COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis
Authors: Cruz-Cárdenas, Jorge
Zabelina, Ekaterina
Guadalupe-Lanas, Jorge
Palacio-Fierro, Andrés
Ramos-Galarza, Carlos
Issue Date: 2021
Publisher: Technological Forecasting and Social Change. Volume 173
Abstract: The COVID-19 crisis is among the most disruptive events in recent decades. Its profound consequences have garnered the interest of many studies in various disciplines, including consumer behavior, thereby warranting an effort to review and systematize the literature. Thus, this study systematizes the knowledge generated by 70 COVID-19 and consumer behavior studies in the Scopus database. It employs descriptive analysis, highlighting the importance of using quantitative methods and China and the US as research settings. Co-occurrence analysis further identified various thematic clusters among the studies. The input-process-output consumer behavior model guided the systematic review, covering several psychological characteristics and consumer behaviors. Accordingly, measures adopted by governments, technology, and social media stand out as external factors. However, revised marketing strategies have been oriented toward counteracting various consumer risks. Hence, given that technological and digital formats mark consumer behavior, firms must incorporate digital transformations in their process.
URI: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8418327/
http://repositorio.uti.edu.ec//handle/123456789/3165
Appears in Collections:Artículos Científicos Indexados

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